FYI, you can activate ambient mode without the app by a long press on the left earbud.

I thought I'd give a bit of an explanation of my email to clerkpalmer. I think most of us understand how ANC works, but a short description is that sample recordings of ambient noise are taken and played back as inverted sound waves, which results in the waves created by the ambient sound...

The easiest way is through the Sound Suite App. There is a slider bar at the bottom right side of the screen.

You were lucky to get them. We have been told that they have already sold out.

Sorry, I responded to the wrong comment. It is sub-bass, mid-low, mid-high, and high.

Here are some pictures of the packaging. We will have better pics in the near future.

It is sub-bass, mid-low, mid-high, and high.

It is a 4 way.

The iphone issue is related to electromagnetic interference associated primarily with the iPhone dongle and the piezo driver which is particularly sensitive to such interference. We produced an electromagnetic filter adapter for the Khan and sent them to all purchasers of the Khan, and all new...

To answer your question from someone who actually has inside information...The original Khan had sockets that chemically reacted to uncured UV resin that was used to hold the sockets in the shell. On the assembly line there was a UV curing light that was not up to full power, which resulted in...

Yes, we are guilty of wanting to increase our social media presence while attempting to do a good deed as well. There was nothing nefarious about it, but obviously we screwed up in the implementation. We all live and learn. Interestingly, the FB response has been overwhelmingly positive.

To be honest, we just wanted to give away a pair of Encores to spread a little joy in these rather bleak times. It is true that we are not experts on Facebook rules and I appreciate the reference to the Facebook TOS. Accordingly, we will be changing the giveaway to comply with Facebook rules...

I actually considered it... I don't think he's a bad kid. He just didn't really consider that there are real people behind these companies and also few people know that it is the manufacturers or sellers, not the credit card companies that take the loss. As soon as a dispute is initiated, the...

Yes, we got lucky, and frankly he stole some pretty rare items, including a one-of-a-kind Prestige Khan. It is kind of like stealing the Mona Lisa. It is hard to sell something like that without being noticed...even in the Philippines. It is also a good thing that audiophiles are a fairly...

It was multiple purchases made with stolen credit card numbers (most likely purchased off the dark web). It was actually pretty sophisticated, considering the kid is just a high school kid. He used different email addresses and names, and had the goods sent to forwarding companies in...