[iFi audio]

I just got my go pod yesterday and the connection is really bad already. The sound keeps glitching, cutting off here and there.
- Anyone knows how to fix this thing? i did update the framework to 1.54, but apparently still have the issue.
- Anyone know if the glitch (sound keep cutting off) will eventually damage the iem? i use a kilobucks iem so im kinda worry.

Hello, sorry you are having issues with your GO Pods.

If the connection is that bad I would recommend replacement from the retailer, or alternatively, you could fill out a support ticket here...

https://support.ifi-audio.com/

I would also let the place of purchase know just in case you need to return! There are many great folks here on this thread with lots of GO Pod knowledge so I am sure others will chime in as well.

Cheers!!

 

[toomasg]

Hello, sorry you are having issues with your GO Pods.

If the connection is that bad I would recommend replacement from the retailer, or alternatively, you could fill out a support ticket here...

https://support.ifi-audio.com/

I would also let the place of purchase know just in case you need to return! There are many great folks here on this thread with lots of GO Pod knowledge so I am sure others will chime in as well.

Cheers!!

I’d recommend trying with several sources first. (HiRes) connection stability is very source-dependent, Snapdragon Sound greatly improves it, or if missing try different quality settings.

 

[Todamm]

Deleted

 

[GeorLich]

Hello, guys, decided to drop a post here, maybe it will help the ifi to sort their stuff out.
I have used the pods for less than a month and they are extremely good and bad at the same time.
When they work, there is nothing to compare them to. I have Noble Kaiser Encore and they sound pretty much like with the cable and a decent source. The catch is, they do not work...
My troubles started with the right ear stopping playing sound every once in a while. It is not like it disconnects, it just goes silent until you pause/play for ~10 secs. It can happen anytime, even when both source and pods are static.
Then, after reading this forum I have come to inderstanding that these drop-outs happen more frequently when I turn my head looking for traffic.
I would have thought that my pods are faulty but every time I factory reset them the nature of issues change.
Yesterday I factory reset them and managed to get right ear drop-outs every minute. Today I did that once again and guess what? The right ear is rock-solid but the left ear started dropping-out.
I have raised the ticket with the support and they said that they are not aware of such issues even though gryffe mentioned similar behavior just a couple of pages back and had an open ticket. They suggested requesting an exchange for a new pair from retailer but right now I am so confused what to do...
The pods are a brilliant piece of hardware capable of driving the most demanding IEMs but with this price tag and that many software inconsistencies it needs and urgent patch from ifi.
P.S. everything up to date, Galaxy S24 Ultra

 

[Ultimate Sophistication]

https://support.ifi-audio.com/

ok i guess ill give this a try

I’d recommend trying with several sources first.

the thing is, i need them to work with my work laptop (windows 11) since this will be the device im using them the most. and the problem comes from my work laptop. so regardless whether other sources will change the result, i need them to work with my work laptop the most unfortunately

 

[toomasg]

ok i guess ill give this a try


the thing is, i need them to work with my work laptop (windows 11) since this will be the device im using them the most. and the problem comes from my work laptop. so regardless whether other sources will change the result, i need them to work with my work laptop the most unfortunately

What I mean is, if it's a compatibility issue then switching to another unit might not help. Having said that I’ve never had any issues with my w11 laptop.

 

[ecouteurifi]

Hello, guys, decided to drop a post here, maybe it will help the ifi to sort their stuff out.
I have used the pods for less than a month and they are extremely good and bad at the same time.
When they work, there is nothing to compare them to. I have Noble Kaiser Encore and they sound pretty much like with the cable and a decent source. The catch is, they do not work...
My troubles started with the right ear stopping playing sound every once in a while. It is not like it disconnects, it just goes silent until you pause/play for ~10 secs. It can happen anytime, even when both source and pods are static.
Then, after reading this forum I have come to inderstanding that these drop-outs happen more frequently when I turn my head looking for traffic.
I would have thought that my pods are faulty but every time I factory reset them the nature of issues change.
Yesterday I factory reset them and managed to get right ear drop-outs every minute. Today I did that once again and guess what? The right ear is rock-solid but the left ear started dropping-out.
I have raised the ticket with the support and they said that they are not aware of such issues even though gryffe mentioned similar behavior just a couple of pages back and had an open ticket. They suggested requesting an exchange for a new pair from retailer but right now I am so confused what to do...
The pods are a brilliant piece of hardware capable of driving the most demanding IEMs but with this price tag and that many software inconsistencies it needs and urgent patch from ifi.
P.S. everything up to date, Galaxy S24 Ultra

It seems this is a common problem. It also happened to me on several occasions but not as bad / frequently as other experiences it.
One set with Westone W80 v3, the left pod has no sound when I turn my head to the left (about 45° from neutral position).
The second set with AKG N5005, the left pod has no sound when I turn my head to far right (looking back over my shoulder).
This happened occasionally when I walk outside and never when I am inside.
If left pod sound doesn’t resume by turning the head back to neutral position, hitting pause and resume will fix this.
My solution is avoid turning head and let people honk or run over me.
My source is Xperia 1V default setting.
Both set were purchased from Aliexpess so I don’t expect iFi to support these therefore I haven’t submit any ticket.

 

[Ultimate Sophistication]

What I mean is, if it's a compatibility issue then switching to another unit might not help. Having said that I’ve never had any issues with my w11 laptop.

ah yes i got what you mean now. its indeed helpful to figure out whether (even) changing the unit will make any difference

 

[iFi audio]

Hello, guys, decided to drop a post here, maybe it will help the ifi to sort their stuff out.
I have used the pods for less than a month and they are extremely good and bad at the same time.
When they work, there is nothing to compare them to. I have Noble Kaiser Encore and they sound pretty much like with the cable and a decent source. The catch is, they do not work...
My troubles started with the right ear stopping playing sound every once in a while. It is not like it disconnects, it just goes silent until you pause/play for ~10 secs. It can happen anytime, even when both source and pods are static.
Then, after reading this forum I have come to inderstanding that these drop-outs happen more frequently when I turn my head looking for traffic.
I would have thought that my pods are faulty but every time I factory reset them the nature of issues change.
Yesterday I factory reset them and managed to get right ear drop-outs every minute. Today I did that once again and guess what? The right ear is rock-solid but the left ear started dropping-out.
I have raised the ticket with the support and they said that they are not aware of such issues even though gryffe mentioned similar behavior just a couple of pages back and had an open ticket. They suggested requesting an exchange for a new pair from retailer but right now I am so confused what to do...
The pods are a brilliant piece of hardware capable of driving the most demanding IEMs but with this price tag and that many software inconsistencies it needs and urgent patch from ifi.
P.S. everything up to date, Galaxy S24 Ultra

Hello,

Sorry, you are having issues with your GO Pods. Reporting any issue like this to support is the way to go and benefits everyone. The support person you spoke to may just have not dealt with this issue directly.

I am pretty sure someone else here had an issue similar to this and Disabling the Touch function was helpful for them, and also another had posted there was an app in their Samsung phone that was also causing small issues.

I will endeavor to find the post.

Cheers!!

 

[GeorLich]

Hi there,
First of all thank you for assitance, I do appreciate you helping out us here.

As for touch and 3rd party soft, been there, seen that, does not help.

I believe touch issues are related to a person's physique. In my case the panels do not touch head or any other part of the body so my experience with touch controls is flawless.