- Joined
- Feb 1, 2011
- Posts
- 940
- Likes
- 344
Hello, @EvilJesus thank you for sharing your concerns. We shipped the product the same day via USPS so it would get there within 2 days as advertised. Fedex had already picked up for the day so USPS was quicker. You placed an order on Monday, 2/27 at 7:55pm and the tracking shows the unit was delivered to you on March 2nd at 10:25am (2 days after we shipped it the next morning after you placed the order).Placed an order for the new Sony nw-a306. What a nightmare. First when I ordered it was to be delivered FedEx 2nd Day. It was shipped USPS. Then when I get it, it's an open box product not new. I called them to return it, so I can be done with this scam company. I was told I could go to their website and start a return. I try and it says the item doesn't qualify for return. I call them back, literally minutes later and no answer.
I see that this is the first review in a while. Not sure what happened to the company you guys have good reviews of but I would stay away.
I'm confused about your saying you received an open-box item. I can assure you 100% that it was NEW IN BOX as we only had 20 of these and we sold all of them within a few days of arriving here. Nothing we sent to anyone was an open-box item as we just received these players from Sony on 2/22 and you were one of the very lucky few who received one at all. We have not had any returns yet on this player. We now have a waiting list for these.
We spoke with you via phone and email and we are confirming that Sony does not shrinkwrap these music players ever, not even the higher-end ones like the NW-WM1AM2 or NW-WM1ZM2. Pics attached of the ZX-707 and NW-WM1ZM2 in our stockroom right now that illustrates they are not shrinkwrapped by Sony.
Lastly, we explained over the phone that you are able to return the player, no problem. We have no issue with a return and we are happy to assist with this return if needed.
Please reach out to sales@moon-audio.com and/or reply to the original ticket and we'll be happy to take care of this for you.
Thank you!
Jess
Attachments
Last edited:
Stay updated on Moon Audio at their sponsor profile on Head-Fi.
|