Hey guys. I don’t often log in to Head-Fi, but after the reading through all the posts here over the last few days, I figured I needed to jump in.   To clear things up a bit, when Larry hired me in 2011 we had a mutual agreement that I’d most likely stay with the company for a max of four...

No, I won't make that concession.

:)

Yes, bring that up in your ticket.

  I always authorize the crew to pay both ways in cases like his.

  I freely admit that we haven't met deadlines that we set for ourselves, and thereby haven't met expectations. I also admit that there has been, at times, bad communication within the company which has been embarrassing when we've miscommunicated publicly. We continue to improve internally...

  I just hopped into the ticket to see what was going on. Looks like a new issue. I'm glad Matt got the RMA process going for you. Of course we'll cover shipping both ways in this case.

I just checked with Larry. It's a firmware fix. No need for it to cross the pond. Manny, Stephanie, or Gina should be able to get your problem sorted very quickly.

  Hi everyone,   I’ve been watching this thread with great interest for a long time, but haven’t contributed to the conversation for many moons. I think now’s a good time to hop in.   First off, I’m glad, wingsounds (and hundreds of others), that you received your Pulse DAC Infinity and...

    We'll reach out to each of them individually to find a mutual resolution.

    No news.  We're operating under the assumption that it won't be available, but we have Franky working hard to find it anyway.

I think that's fair to call me out on that.  I apologize for the assumption.   The good news is that it won't be me or anybody else at the company that will make the assessment of either product or user error.  It'll be the claim adjuster.

  this is a very good question.  Thanks for asking for more info.   I'm an app coder, not a firmware coder.  While I do write the language that we use in the firmware, audio is so nuanced that I'm really not qualified to write the firmware.  We have two firmware coders at the company, one of...

Hi everyone,   I try not to chime in very often here because Casey is so much better than me at keeping track of the thread.  But this morning, I spent some time reading through everything, and there’s a few things that I think I should respond to.  Then I’ll probably leave it to Casey to...

  Spoke too soon!  I asked for it to be added and was immediately told that it's already in there.  Here's what the manual says: