Version 61 for Maxwell is now available for installation in the Audeze HQ app, which addresses several known issues and changes the default auto-shutdown idle threshold to one hour. We apologize for the inconvenience caused by our brief, unintended public accessibility to version 60, which...

V60 is not meant to change the tuning or volume. This is a bug. We will investigate and fix this in the next update as soon as possible. If you have issues, email us at support@audeze.com for direct assistance.

Maxwell uses USB 2.0. The nest and most consistent connection you'll get from a USB port is using the usb C to USB A adapter and connecting Maxwell to a standard USB 2.0 port/cable. Ensure you try all your ports, as with any computer, some ports may less noisy, more stable than others.

Email support@audeze.com for assistance.

The 3d button enables an HTRF virtualized surround processing. From a 7.1 source, it will mix that into something that will sound like a surround set of speakers in a room. From a 2 channel source like your phone, instead of a full surround speaker setup, it will be like two speakers in front of...

Judging by the connectors also being wood, that is a very early gen LCD-2. If you do not have the box, the certificate of authenticity, the inner side of the headband on the blocks, you'll have to peel off the pads and provide us with the serial numbers on each driver. Email support@audeze.com...

Make sure the cable is fully seated into the cup, and test both sides to see if it happens on the other end. Also, do not use aftermarket dual sided cables, as the MM-100 is not wired for traditional dual entry 3.5mm cables. Unless the cable pin out is specifically made for MM-100 or other...

Using Game or Chat doesn't matter. They're just two separate connections we labelled for distinction, so you can use one for main audio, and the other for communications/or secondary audio, like programs that are able adjust which audio device is being used for that specific program, like Skype...

We recommend not having the dongle and BT connections paired to the same source as that can cause conflicts. Use BT for secondary external devices (i.e. phones/tablets), and the dongle/usb wired for main devices.

Please send an email to support@audeze.com for direct assistance.

Thanks to everyone who stopped by the Audeze booth on your way in and out of the hall! We had a great time getting to know so many new headphone fans! Big thanks and congratulations to @third_eye, @jude, @joe and the whole CanJam team for such a successful and busy CanJam NYC! Check out this...

Please email us at support@audeze.com for direct assistance.

You should ask where the LCD-5 owners are: https://www.head-fi.org/threads/audeze-lcd-5-review-measurements-interview.959808/

Make sure you're fully up to date on firmware version 56 for both headset and dongle. It may also take up to 10-15 seconds to switch over, so allow it time.

Email support@audeze.com for assistance. You'll likely just need to do a rollback of firmware and re-update.

Deco2000 is our regional distributor there. You should contact them to see if they do repairs in house. https://www.deco.co.th/ That way you wouldn't have to ship directly to us.

Please email support@audeze.com for direct assistance.

We can attempt to reuse the pads, in which case it will knock off the cost of the pads from the repair. Not guaranteed but mention it, and as its only been a few months it should be likely. Also, if you're inside 3 years of ownership (assuming it was bought new or if it was manufactured less...

This is an issue that affected only a small portion of early release units, and has been addressed/fixed. Email support@audeze.com and we'll be more than happy to assist you in getting this resolved.

The MM-100 is not wired like standard dual sided 3.5mm cables, so you'll need to ensure the balanced cable is made according to the MM-100 pin out. If you have existing balanced cables for other headphones it will likely not work. The pin-out for MM-100 cable connector at the headphone side is...

This may be an issue with your pad beng picked up as an audio device. https://answers.microsoft.com/en-us/windows/forum/all/ps4-controller-indentified-as-an-audio-device/74b3872b-7ff8-46db-91fa-dd2180436c68...

Plug it into a separate source. You need to ensure it is not tied to whatever device you're plugged into. XC is a very sensitive device and will pick up more noise from your source devices than typical dynamic headphones.

Are you on the latest firmware? V56 on both the headset and dongle. And latest AUdeze HQ (v86). The headset must be updated through usb cable on PC/MAC. Or BT through Android. This issue was supposed to be fixed on the latest update unless you're on an older firmware. If so, you can also do a...

Email support@audeze.com. They're not widely available hence why they're not on the accessories page, but we do sell them to customers who need them when contacting us. When emailing us, submit: Name: Address: Phone: Serial Number of LCD-5 Problem: LCD-5 earpad replacement purchase requested...

Send us an email to support@audeze.com for assistance.