[Ferdze]

Sorry to hear about this, sounds like the potentiometer in the wheel gave up.

If the unit is under warranty, you can reach out to your seller for warranty.
If it's out of warranty, you could either send it to our factory for repair or order just the replacement part and have it exchanged by a local service place.

Linsoul is our partner for replacement parts: https://www.linsoul.com/blogs/announcements/shanling-audio-repair-services-at-linsoul-audio



Audiophonics is a good and reliable dealer. They ship almost everywhere and are quick to restock items. If anything is missing on their site, just send them email.

actually I have emailed them before and they said they do not have replacement parts because they said you already have stopped production of that model. i emailed them again showing this screenshot, still they said they do not have any replacement parts

 

[Shanling]

actually I have emailed them before and they said they do not have replacement parts because they said you already have stopped production of that model. i emailed them again showing this screenshot, still they said they do not have any replacement parts

We still have these parts in stock. But for batteries, you would have to buy directly from us, as they demand special form of shipment and can't be shipped to certain locations.

You can email us at info@shanling.com