Thanks, gotta keep those unpaid gatekeepers in check.

Underdeclaring is a crime and I got asked to do it.

Update: Only after I escalated the issue to PayPal they answered me offering to cover the return shipping costs. The catch? I'd have to drop the dispute on PayPal, lose buyer protection and trust their word. Sally, dear, I can't even trust you to send the right product lol. Sally (Linsoul...

Lesson learned, I've heard good things about Penon tho.

I'm so sorry to have stumbled upon Linsoul horror stories after I bought from them. I bought a Simgot Fermat and received a much cheaper Moondrop DAC instead. I thought this would be an easy return but they gave me a 10 step vague return process, asked me for an unboxing video (which I did...

Fair enough, they still don't inspire confidence tho, specially after I read some horror stories here of returns that took forever and they still got the wrong item in the end. They're well within their right to take steps to ensure I'm not a scammer and so am I for not willing to jumpy through...

Fair enough.

I had the reflex to do the video because I noticed the box was much lighter than it should be before opening it but lemme tell you. It's not easy to put the camera in place and make sure you're getting everything when unboxing the stuff. The video didn't help the case in any way and I'll still...

I've been lurking here for ages and this is far from the first post here moaning about Linsoul's return policies. I'd just like to know if anyone else had to go through a 10 step return process and wait ages to rectify a mistake that wasn't theirs to begin with. Did you? Didn't you? If personal...

Returning the Item as they have asked is expensive, vague, long and convoluted 10 step process, also keep in mind that although it isn't mentioned in their email, you can go through all that crap and still be stiffed because of their "All customers must take an unboxing video of their sealed...

Many things are not supposed to be taxed but under declaring is still not ok, besides, by under declaring the value, I'm not eligible for insurance in case things get lost and if it does get lost, I'm positive this will be at least one more month of back and forth with Linsoul. As for Linsoul...

My name is Daniel, IEM guy with an audio restoration side hustle. Thank you all for having me here.

I bought a Simgot Fermat on November 16, the box arrived yesterday and there was a Moondrop Moonriver 2Ti instead of what I paid for. Of course, knowing all the hoops that Linsoul puts in place to get away with your money, I made the unboxing video they ask for in their policy, sent them all the...