Daniel Ricardo
New Head-Fier
I bought a Simgot Fermat on November 16, the box arrived yesterday and there was a Moondrop Moonriver 2Ti instead of what I paid for.
Of course, knowing all the hoops that Linsoul puts in place to get away with your money, I made the unboxing video they ask for in their policy, sent them all the proof required and got an email saying that I had five days to return the product at my own expense with no real assurances that I would be reimbursed besides "trust me bro" and then wait an unspecified amount of time for their quality control to inspect the product (which is still factory sealed, mind you).
Again with no time estimates about it, basically a BS way to wait out the customer protection time window of my payment method.
So far, part for the course of ChiFi, but my jaw truly dropped when the email also stated:
"8) Please also help to declare the value at $30 to help to process the customs clearance."
Which is a crime in every jurisdiction I know.
Of course I escalated the issue to PayPal and if that doesn't pan out, I'll simply call my bank and say I was scammed, which is precisely what happened, I'm also letting Chinese authorities know about their charming little tax evasion practices.
I've had issues with online businesses before but asking me to defraud customs is a solid first.
Funny because they change their tune completely when selling through Amazon but whatever.
Did anyone here had a similar experience? If yes, was it solved to your satisfaction?
Of course, knowing all the hoops that Linsoul puts in place to get away with your money, I made the unboxing video they ask for in their policy, sent them all the proof required and got an email saying that I had five days to return the product at my own expense with no real assurances that I would be reimbursed besides "trust me bro" and then wait an unspecified amount of time for their quality control to inspect the product (which is still factory sealed, mind you).
Again with no time estimates about it, basically a BS way to wait out the customer protection time window of my payment method.
So far, part for the course of ChiFi, but my jaw truly dropped when the email also stated:
"8) Please also help to declare the value at $30 to help to process the customs clearance."
Which is a crime in every jurisdiction I know.
Of course I escalated the issue to PayPal and if that doesn't pan out, I'll simply call my bank and say I was scammed, which is precisely what happened, I'm also letting Chinese authorities know about their charming little tax evasion practices.
I've had issues with online businesses before but asking me to defraud customs is a solid first.
Funny because they change their tune completely when selling through Amazon but whatever.
Did anyone here had a similar experience? If yes, was it solved to your satisfaction?