[Vuipini]

I used my IEM's by mistake with the cables plugged in the to wrong pieces. The left cable went into the right pair and the right cable was connected to the left pair. It was used like this for 3-4 months. Is there any possibility of this damaging the earphones?

 

[msing539]

There is no need to worry.

 

[Vuipini]

There is no need to worry.

I had to return the IEM back to the shop because of channel imbalance, but they are refusing to replace or refund it because I used the cables swapped.

 

[msing539]

I had to return the IEM back to the shop because of channel imbalance, but they are refusing to replace or refund it because I used the cables swapped.

What iem is this?

 

[Vuipini]

What iem is this?

Truthear Hexa

 

[HiFiWar]

I had to return the IEM back to the shop because of channel imbalance, but they are refusing to replace or refund it because I used the cables swapped.

What...that shouldn't make a difference. Sounds like they're trying to avoid fixing it because you made a mistake.

 

[Vuipini]

I will talk to them then, thanks. But the thing is that I haven't specified this mistake of mine when I returned the Hexa, cause I never thought it would matter. They called me and said the repair service told them that the cables were swapped. How did the repair service found out my mistake?

 

[HiFiWar]

I will talk to them then, thanks. But the thing is that I haven't specified this mistake of mine when I returned the Hexa, cause I never thought it would matter. They called me and said the repair service told them that the cables were swapped. How did the repair service found out my mistake?

I assume you shipped it back with the cables installed wrong. If you shipped it back without the cable installed...then I have no idea.