Sovkiller
Proved that despite its huge size the CD3000 can be shoved down one's throat.
- Joined
- Jul 31, 2002
- Posts
- 12,902
- Likes
- 28
I hate to be absolutist, as I do not want to hurt other manufacturers feelings, but guys this people at Sleek has one of the best customer service I have ever dealt with, if not the best...hands down!!! Other that deserves a mention, that I recall off, with this kind of outstanding service, is Axiom Audio...
These guys have a customer service that should serve as an standard, for some of the shady customer services we have around here, that even while we sometimes pay considerably more for our products, we never get a similar response from them...I will not go into details, but we all know here, who are the good guys, and the bad guys...
To make the story short, my earpieces had some kind of problem, also the cable was ripping off, on the strain relieves, so I decide to contact them to see what I could do, honestly I was even expecting to pay for the service as the problem was mainly due to the use (but not abuse)
Guys not only I got an answer from Jason personally, inside the first 24 hours, asking me what kind of solution I would like to have to be 100% satisfied, but when I told them, they ship me a new pair, second day air, by DHL, the very same day, even without me having shipped the units back to them...
I received them today, and for my surprise, the new models, even include the tool to remove the tubes in black, very nice touch...
This is the kind of service that we expect in this community from a manufacturer, trust, and confidence, is all about, and an aspect fo the service that should never be ignored among manufacturers...
Thanks Guys!!!!
Thanks Jason...Good job!!!!
These guys have a customer service that should serve as an standard, for some of the shady customer services we have around here, that even while we sometimes pay considerably more for our products, we never get a similar response from them...I will not go into details, but we all know here, who are the good guys, and the bad guys...
To make the story short, my earpieces had some kind of problem, also the cable was ripping off, on the strain relieves, so I decide to contact them to see what I could do, honestly I was even expecting to pay for the service as the problem was mainly due to the use (but not abuse)
Guys not only I got an answer from Jason personally, inside the first 24 hours, asking me what kind of solution I would like to have to be 100% satisfied, but when I told them, they ship me a new pair, second day air, by DHL, the very same day, even without me having shipped the units back to them...
I received them today, and for my surprise, the new models, even include the tool to remove the tubes in black, very nice touch...
This is the kind of service that we expect in this community from a manufacturer, trust, and confidence, is all about, and an aspect fo the service that should never be ignored among manufacturers...
Thanks Guys!!!!
Thanks Jason...Good job!!!!