Quote: Originally Posted by Zorander Would that problem be similar to what I described in thisthread?In that particular case, all I did was take the cables off the phones and wiped the connectors with some alcohol-wipes. It got rid of the crackles, though the problem returned within a...

Quote: Originally Posted by gshan ^ Wow. And out of warranty! Well, I'm starting to believe it was simply a case of miscommunication. But yes, I am ultimately very satisfied with their customer service. In fact, the president of Sennheiser is even a pretty nice guy. Quote...

I recently received a very apologetic e-mail from the president of Sennheiser, as well as from a person in their service department. I am very impressed with the swiftness of their responses. While my letter was more than justified, their resolution was even more than fair and adequate. They...

Quote: Originally Posted by Zorander What kind of problem does your HD-580 suffer from? And by "spring", do you mean the connectors that connect the cable to the phones themselves? It's hard to describe, but they are these very tiny springs that accept the plugs in-between its...

Quote: Originally Posted by spencexxx Don't mean to gloat, but I teach English in Germany, and one of my former students was the owner of the company that does outsourced repairs for Senn. I got on his good side, and he aggreed to fix my 545s for free. Even got a free second cable out of...

Quote: Originally Posted by acs236 A pragmatic solution might be to either solder the cable yourself or send it to Larry and have him do it -- of course, either of these is ideal because one of the nice features of the Senn 580 is the replacable cable. You might try writing a letter...

Contact cleaner and distancing the springs was no longer working effectively. So I asked Sennheiser's customer service for new gold springs and cables to fix the problem; they would only send the cable not the springs. Instead, they insisted I sent in my headphones for a "fair and reasonable...