Joseph8011
New Head-Fier
- Joined
- Aug 10, 2005
- Posts
- 7
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Contact cleaner and distancing the springs was no longer working effectively. So I asked Sennheiser's customer service for new gold springs and cables to fix the problem; they would only send the cable not the springs. Instead, they insisted I sent in my headphones for a "fair and reasonable fee." The drivers are in perfect condition, the cables are fine, they only needed a minor repair taking minutes. I can purchase a new pair of Sennheiser HD580 headphones from Comp-u-plus for $146.
What irks me most is they refuse to send these back unrepaired without charging a $35 dollar fee. "Return of unrepaired unit subject to a minimum charge of $35.00."
Obviously Sennheiser needs either acknowledge or become more accountable for this design flaw. Any suggestions or advice before my contacting them?
Joseph
What irks me most is they refuse to send these back unrepaired without charging a $35 dollar fee. "Return of unrepaired unit subject to a minimum charge of $35.00."
Obviously Sennheiser needs either acknowledge or become more accountable for this design flaw. Any suggestions or advice before my contacting them?
Joseph