And how did Andy Shiach, whoever he might be, respond to that?
He's the founder & managing director of ACS.
I had said that the Encore were my 1st choice when I had started looking/researching for my 1st ciem after I had read about the UK show/meet at the beginning of the year, where there were members that liked them more the the Layla they had auditioned during the show. And liked the Encore well enough to order one on the spot. I also mentioned the InEarSpace tour visit at Banbury. But what had dissuaded me in the end were some of the feedback I had read here on this thread.
I felt awkward saying that, didn't want the moment to linger any longer so I diverted. He listened, nodded and said something like right okay in a neutral humble manner.
I asked if I could have custom silicon plugs so I'd see how I'd handle the silicon feel before making the jump on the Encore.