[qavk3000]

Hi, I just got problem with my Sunrise X-cape today. The story is, I often listen to music with it at night when I sleep. This morning, when I woke up, the wire is pulled a little too hard because I often roll when I sleep so it got tangled >"<. And I think it maybe the main cause for my IEM to be in the state where I can only listen from one of the ear. And actually before completely unlistenable for that ear, it still had some sound but not stable: like when I pull a little to the right or the left will make it able or not be able to listen to.
 
Therefore now I want to know what's its problem and where can I seek for help in Newcastle upon Tyne - UK ?
 
Thank you a lot in advanced
 
>"<

 

[kmhaynes]

Ouch -- that's a somewhat expensive mistake.  It's very likely you've pulled the cabling loose on the side that's not working, and there's really nothing you can do about it -- not many people will re-cable small IEMs like that, and it would likely cost you more than the price of a new pair.
 
I would suggest some cheaper phones for sleeping so that when you tear them up you will not pay much to replace them again.  Save the nice phones for conscious listening!

 

[qavk3000]

OMG ...
Thank you a lot for your information. So there's nothing I can do now (. Bye bye my baby (((

 

[kmhaynes]

I can't give you a definite yes/no answer, but there's a good bit of discussion here about IEM cables and how durable they are/are not.  People re-cable full size headphones quite often, but I don't see much discussion of recabling small IEM phones.
 
You might try emailing Sunrise Audio ( Service.sunriseaudio@gmail.com ) to ask if they can fix them for you, and then depending on the charge, shipping, etc, you can decide whether to do that or buy a new pair -- with plans to probably not sleep with them!
 

 

[jlopes89]

The case or shell of my x-cape came apart a while back when I was removing the entire piece from my ear, exposing the inside. From what I could remember, there is this tiny speaker with two thin wires soldered to it and luckily I did not damage them and needed to close the shell snugly and be very careful from that day onwards. I understand it is difficult to reconnect a wire mid-point, much less than finding the breaking point, but perhaps you can find a local shop that can replace the cord instead of mailing it back to Sunrise (I suspect the postage back and forth and repair charge would probably come close to buying a new pair), so warranty or not...... Could be a DIY project as well. I personally don't understand why they make these so flimsy as I myself have to be very careful handling mine.