[cardeli22]

I placed my order early in February. Because of the delay I would like to cancel (the item was going to be a birthday gift), but this is proving to be difficult if not impossible. I have tried emails - no reply. As suggested I tried to open a ticket on the Mytek site, but that requires that one have a Mytek product and serial number which will not work since the Clef has not been shipped. I also tried calling the phone number (347-384-2687) on the Clef site several times. Sometimes the number cut out, other times I went straight through to a recorded voice message but was unable to leave a message of my own because the message box was full. In short, I have been unable to contact anyone at Mytek/Clef. If anyone has any idea how to go about canceling (or even contacting someone at the company), please let me know. Thanks.

They (@Mytek ) were responding earlier in this thread. You may try private messaging them here on headfi. That sucks that the gift didn't ship at all.

 

[DarwinOSX]

I'm giving up and buying the iFi Nano.

 

[Winston67]

By way of update, I received an email from Mytek/Clef inviting me to cancel my order if I so wished because of the delay. I did so, and received a refund promptly. The initial lack of a response to inquiries may have been a little disappointing, but they did the right thing.

 

[Newsprint]

Today is the day - March 19th when Clef orders start making their way out to anxiously waiting consumers, like myself.

 

[Uberzone]

I wanted to know when to send clef, if I order it today. But mytek do not answer in all the sources I know.

 

[DarwinOSX]

Mutely has made it clear they dont need anyone business.

 

[Newsprint]

Once again - no sign of what’s to come. Seems like avoidance to me.... hoping to hear something soon

 

[cardeli22]

Once again - no sign of what’s to come. Seems like avoidance to me.... hoping to hear something soon

Sad thing is they have a new dac amp, The liberty dac, that looks promising. But if they can't answer some people's emails, on this thread, or other forms of communication on a consistent basis, they may find themselves losing new customers very quickly. This hobby relies a lot on trust because some people can't demo or even see the item up close. Having a manufacturer that is friendly and quick to respond to questions and concerns goes a long way in the audiophile industry.

 

[Newsprint]

Valid points - it’s unfortunate as all I’ve heard (reviews) is that their products fair good. Starting to wonder if I should just except it and work on my patience....lol

 

[rgbyhkr]

New email update from Michal at Mytek today. The first batch didn't meet quality standards, so they aren't sending them out and are actually switching Chinese contract manufacturers as a result. No word on how that will delay new or future orders placed, but he says "we have hand made a limited batch of Clef devices here in the US in order to satisfy current preorders as well as reviewers. The batch is being tested and programmed right now with a new delivery date of April 30, 2018." He offers refunds to anyone who doesn't want to wait.

 

[Newsprint]

I got the same communication this morning. Looks like an April 30th delivery date at this point....

 

[Newsprint]

Wondering if anyone has received their Clef order? or at the very least on update on tomorrow’s shipment promise?

 

[rgbyhkr]

I haven't received any communication since the announcement on 3/27. If they announce another delay I'm probably just going to cancel my order and move on.

 

[Newsprint]

Hoping it all pens out...

 

[Newsprint]

Has anyone received news on today’s re-promised delivery for the Clef? I’ve been trying to get in touch with Michal and not getting a response from him.....