MagicX
New Head-Fier
- Joined
- Dec 1, 2008
- Posts
- 36
- Likes
- 10
Hey Head-Fi'ers,
I have a quick question about my warranty repair for a pair of Sennheiser IE8s. Unfortunately, my beloved IE8s stopped working properly but I found that I was still within my 2-year limited warranty (based on my purchase date from Amazon). So I mailed in my IE8s and waited around for a few days. I found out that on the same day Sennheiser received my IE8s, they had already shipped out a replacement pair to me within only a couple of hours. I called the customer support number inquiring about the quick turnaround on the same day, and was said that I was being sent back a new pair of earphones. What makes things interesting though is when I elaborated on the new pair (since I figured Sennheiser would just repair the nonfunctioning unit). The representative on the phone mentioned that I might not receive the same IEMs back in the return shipment. So here's the question: Does this mean that Sennheiser possibly sent me a pair of IE80s back in return? Apparently since I bought my IE8s, they have since been discontinued.
I have a quick question about my warranty repair for a pair of Sennheiser IE8s. Unfortunately, my beloved IE8s stopped working properly but I found that I was still within my 2-year limited warranty (based on my purchase date from Amazon). So I mailed in my IE8s and waited around for a few days. I found out that on the same day Sennheiser received my IE8s, they had already shipped out a replacement pair to me within only a couple of hours. I called the customer support number inquiring about the quick turnaround on the same day, and was said that I was being sent back a new pair of earphones. What makes things interesting though is when I elaborated on the new pair (since I figured Sennheiser would just repair the nonfunctioning unit). The representative on the phone mentioned that I might not receive the same IEMs back in the return shipment. So here's the question: Does this mean that Sennheiser possibly sent me a pair of IE80s back in return? Apparently since I bought my IE8s, they have since been discontinued.
