It's no different then the vague emails they sent to everyone. It's too bad a company is destroying their reputation that they worked so hard to achieve because of lack of accurate info being shared with it's customers. @Bobtrinity
We all know you're pissed at the direction this thread took about 4 months ago but total absents is not doing your company any good. I guess return business is definitely going to take a hit and that's too bad.
Unless Trinity's business is 80% Head-fi, I doubt the hit will be massive though...