[sleepfu]

The UE 900s on http://pro.ultimateears.com/ has been out of stock for quite awhile now. Any idea why? Could it be they are making some changes to the UE 900s?

 

[shacky]

Just got Compfy Tips large. Much better seal and sound. Also got a new Fiio E12A that sounds oh so nice with the 900S.

 

[VL]

We ran into some delays with shipping, but its back in stock now.  Thanks for checking!

 

[Malevolent]

Anyway, I was listening to my UE 900 on the bus ride home today, and my right monitor starting producing this half-scratchy, half-static sound. Moving the wire and the connector alleviates the problem, and it almost goes away, only for the weird sound to resume again in a few minutes. I then pulled the connector out of the socket, and put it back in, and I haven't experienced it since. I hope this is just a single, isolated incident. The stories of failing connectors on people's UE 900s have got me spooked.

 

[tinyman392]

Anyway, I was listening to my UE 900 on the bus ride home today, and my right monitor starting producing this half-scratchy, half-static sound. Moving the wire and the connector alleviates the problem, and it almost goes away, only for the weird sound to resume again in a few minutes. I then pulled the connector out of the socket, and put it back in, and I haven't experienced it since. I hope this is just a single, isolated incident. The stories of failing connectors on people's UE 900s have got me spooked.

Dirt and dust got into the connector. This happens on headphone jacks as well (not just on the UE 900).

 

[Malevolent]

Dirt and dust got into the connector. This happens on headphone jacks as well (not just on the UE 900).

 
I seriously hope so. The last thing I want is to have to send them back for repairs/replacement.
 
Although, I've never had this issue crop up on any of my other IEMs or headphones with detachable connectors. My nearly 4 year old SE215 is still going strong.

 

[sleepfu]

  We ran into some delays with shipping, but its back in stock now.  Thanks for checking!

Just wondering. But why did Ultimate Ears reduced the warranty on the UE 900s to 1 year unlike that of the UE 900 which had 2 years?

 

[leinadhok]

Just wondering. But why did Ultimate Ears reduced the warranty on the UE 900s to 1 year unlike that of the UE 900 which had 2 years?

According to UE Support, the UE 900s that I recently received has a 2 year warranty period.

 

[sleepfu]

According to UE Support, the UE 900s that I recently received has a 2 year warranty period.

 
Wow really? By "According to UE Support" what do you mean by that? As in did they send you an email stating it had a 2 year warranty period or was a verbal thing? Because at the Ultimate Ears Pro website it states a 1 year warranty period.

 

[leinadhok]

Wow really? By "According to UE Support" what do you mean by that? As in did they send you an email stating it had a 2 year warranty period or was a verbal thing? Because at the Ultimate Ears Pro website it states a 1 year warranty period.

It was via email.

I just emailed them again to confirm and have been told that warranty is in fact for 1 year but will honour the 2 years that i was initially told.

 

[sleepfu]

It was via email.

I just emailed them again to confirm and have been told that warranty is in fact for 1 year but will honour the 2 years that i was initially told.

 
Now that is good Customer Service. But people who have purchased the 900S will lose out since it is still "officially" only 1 year.

 

[HubbaBubba]

Need some advice guys
 
I know this is not the right thread but I don't know what else to do...
I bought my UE600vi last year before Logitech phased them out. Now not even 1 year has passed, and I'm having some issues with it... I contacted Logitech and they sent me to the local "service centre" and the people there told me they couldn't help me because it has been discontinued!
 
What do I do now? Do I pursue it or do I just give up and upgrade?

 

[lawrecedent]

Need some advice guys

I know this is not the right thread but I don't know what else to do...
I bought my UE600vi last year before Logitech phased them out. Now not even 1 year has passed, and I'm having some issues with it... I contacted Logitech and they sent me to the local "service centre" and the people there told me they couldn't help me because it has been discontinued!

What do I do now? Do I pursue it or do I just give up and upgrade?

IEMs always break eventually due to the constant stress of the cable, especially around the jack plug. Their life can be extended by babying them but even then there can be faulty exceptions. If the cable has failed at the jack plug (if you wiggle the wire near the jack the sound cuts in and out) Replacing it would get them going again and wouldn't cost the earth. If you have a soldering iron a replacement plug only costs a few pounds.
Or
You could replace them, currently retailing between £30-40 on ebay.
Or
You could drop some serious money on an upgrade. If longevity is your concern buy something with replaceable cables. The UE900 would be worthy upgrade but are not necessarily renound for their robust build quality. They do sound great though.

 

[HubbaBubba]

IEMs always break eventually due to the constant stress of the cable, especially around the jack plug. Their life can be extended by babying them but even then there can be faulty exceptions. If the cable has failed at the jack plug (if you wiggle the wire near the jack the sound cuts in and out) Replacing it would get them going again and wouldn't cost the earth. If you have a soldering iron a replacement plug only costs a few pounds.
Or
You could replace them, currently retailing between £30-40 on ebay.
Or
You could drop some serious money on an upgrade. If longevity is your concern buy something with replaceable cables. The UE900 would be worthy upgrade but are not necessarily renound for their robust build quality. They do sound great though.

Yeah... But I feel sore as it's still within warranty...

 

[lawrecedent]

Yeah... But I feel sore as it's still within warranty...

Then they should replace them with the nearest equivalent that they do still manufacture. Seems to be a lot of uncertainty about exactly what is being offered in their current lineup with many models being discontinued. Get on to customer support. They even lurk on this thread on occasion I think.