bclark8923
500+ Head-Fier
- Joined
- Oct 1, 2012
- Posts
- 531
- Likes
- 127
Just wanted to throw some warning out there, that this company has been despicable to work with and no one here should ever buy from them again.
I purchased a pair of headphones from them through Amazon. As many of us do we try things out and don't like them so decide to return. In this case I bought a HEX V2 from them, returned and got an Ananda instead.
I dropped the HEX V2 Return at UPS unsealed because they'll seal it for you as part of their service (my mistake this time). Well someone at UPS took the item out of the box and shipped an empty package to Audio Advice. These things happen and I'm ok with this. But here's where Audio Advice is terrible.
The item is Insured and it was shipped under their shipper account, all they have to do is file a damaged item claim with UPS and they'll get the money back and can then refund me.
They have REFUSED to file a claim on my behalf with UPS and are leaving me out my $1200.
Because the label is generated by Amazon under their shipper account I'm not allowed to file a claim with UPS or even get any information about the claim they did file (which they told me was they filed to get their shipping costs refunded to them, but failed to ask for the lost headphones value) because I'm not technically the shipper in their system. Pretty much telling me they don't care about their customers at all.
Just a word of warning for dealing with this vendor.
I purchased a pair of headphones from them through Amazon. As many of us do we try things out and don't like them so decide to return. In this case I bought a HEX V2 from them, returned and got an Ananda instead.
I dropped the HEX V2 Return at UPS unsealed because they'll seal it for you as part of their service (my mistake this time). Well someone at UPS took the item out of the box and shipped an empty package to Audio Advice. These things happen and I'm ok with this. But here's where Audio Advice is terrible.
The item is Insured and it was shipped under their shipper account, all they have to do is file a damaged item claim with UPS and they'll get the money back and can then refund me.
They have REFUSED to file a claim on my behalf with UPS and are leaving me out my $1200.
Because the label is generated by Amazon under their shipper account I'm not allowed to file a claim with UPS or even get any information about the claim they did file (which they told me was they filed to get their shipping costs refunded to them, but failed to ask for the lost headphones value) because I'm not technically the shipper in their system. Pretty much telling me they don't care about their customers at all.
Just a word of warning for dealing with this vendor.
Last edited: