Shawnb
1000+ Head-Fier
- Joined
- Dec 2, 2012
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That's the thing. I know they didn't lose it, but I would have gladly paid extra to insure it for more and maybe even covered customs charges. But since they asked me not to, and now I'm the one losing out, it doesn't seem fair to me. But I'm not sure what the remedy is (or how often this sort of thing happens)
I did the same when I sent my Code 51 in to be bespoke. I fully expected them to cover any insurance issues and would be just as pissed. All you can do keep fighting with them and hopefully they will do the right thing and at least provide the refurb at no extra cost to you. I'd expect no less from any of the TOTL cable makers.