I lost mine a month ago and am getting another pair. They’re that good!
Regards
Sceptre
Regards
Sceptre
I have a possible faulty bass driver on right channel on my original 3 year old Roxanne's.
I'm unsure of what it would cost to ship and get repaired.
Any one have any opinion of whether to repair or just invest in another iem.
I had a similar issue with a similar aged Roxanne. I contacted the company, went through the repair and diagnose process and sent them back. I think I paid roughly 200$ (maybe a bit more, but not much) and received a pair back that were better then new. Totally new drivers, cleaned shells, the works.
I was really, really impressed with the level of service I received from JH Audio and confirmed my support of the company. Great experience. Good luck.
No. I was out of my warranty period. But honestly, I just called up JH, spoke to the repair department and they walked me through what I needed to do to send them back so they could diagnose, and that was that. I sent them back, in a few days they called me and told me what was wrong and gave me a quote to fix it. I gave my go ahead and paid and a few days later they came back WAY better then when I sent them in. I could not be happier with the level of service or repair. Ive always had great experience with JH, back to early JH13s and this was no different. It was a great experience from a customer view and will continue to keep me at JH for as long as my ears work.FWIW. Good luck.Were you under warranty?