I don't know if you guys received this email. I feel bad for Arthur as I know him from this hobby for about 10 years. Good, and honest guy. Knowledgable and a straight shooter. I feel bad that he's at the mercy of not just what ever supply chain issues that Violectric have had, but the lousy updates that he is given. It ends up not shining a good light on him, at no fault of his own.
I know... I know... what you are thinking, where is my &#%@!!! Violectric V281 Reissue?!!! How could there possibly be another delay when they are in the warehouse already. I was asking the same thing to AMS (the importer). I found out the person who usually handles all the Violectric orders is away on vacation. Some new guy who is just learning the ropes is handling things this week. I am just beside myself and totally stressed out again. The most important thing to me is keeping the good reputation that I worked so hard to build all these years.
I just pass on the information and ETA's that are given to me. I have learned to 'pad' these estimates with more days, weeks, or months just to be safe. However, anything and everything that could go wrong did go wrong from the beginning with this reissue. So many dates came and went. It has been a whole new learning experience for me. I know things are screwed up in the world today and will probably never be the same post Covid but come on! Then add some wars as well as natural and unnatural disasters. Why can't we get a break here?!!!
I used to handle everything for Violectric: importing, warehousing, shipping, distribution, sales, support, and warranty repairs. It was honestly getting to be a bit much to handle, so an arrangement was made with AMS (American Music & Sound) to handle the bulk of the load. This new importer/distributor was selected by Violectric with me working directly with them. It was honestly a rough start with getting orders out in a timely manner, but things improved greatly over the last couple years. Most of the issues were due in part to shortages and shipping delays both during and then after Covid. Business today is still not easy though in an ever-changing world with new challenges around every corner.
I know... I know... you are saying to yourself enough excuses when am I getting my &#%@!!! Violectric V281 Reissue?!!! This coming week. Yes, really. Even if I have to drive up to Connecticut (the warehouse location), box these up, and print out the labels myself — I will — to ensure everyone gets their V281. All I can do is apologize again and hope that in the end you feel the V281 Reissue was worth the wait.
Enjoy the music soon, Arthur