Recently purchased a PA-10 and have an issue.
Here's the deal:
The unit has fine sound, I mean this is truly fine sound and powers everything I've got. I doubt that I would get a Class-A amp with this power and BAL LO [a main selling point for me] for this price, anywhere.
Vexing issue: The low volume balance. My hearing isn't perfect, some high frequency loss for sure but its sensitivity is pretty good, maybe very good. With LO set on either balanced or SE, using a pair of reasonably sensitive over-ear cans, I have to turn the volume knob, I would estimate, nearly 1/6 to 1/5 of MAX, to get the channels balanced. This is basically the same on low or high gain. It starts off with the right channel's volume coming in and gradually evens out (I think) with the left. I am well aware that analogue volume pots have this issue and I have a few with this but this seems to be maybe the worst I've experienced. I have read a few reports from folks on this thread that they have this too so it seems that the PA-10 may have this issue, at least with some units.
My DAP has a balance feature in audio controls that permits balance adjustment even with the LO (I just tested it) so with a little tweaking, I can listen to low volume music out of the amp and even out the balance. At the point of doing all of that however, I might as well listen right off the DAP.
This was bought from a reputable seller I've previously dealt with and was factory sealed. I have about another week or so that I can return. The seller does not permit refunds only exchanges and I knew this going in. If this were an easy refund return (like some sites offer) I would strongly just consider returning for a refund. I don't say any of this lightly. I really like the sound and am very impressed with the overall quality and solidity of the amp, but I wonder if the balance of these potentiometers may really vary from unit to unit and I got one at the farther end of the bell curve.
I estimate it would cost, with insurance and tracking, probably $50.00 to $100.00 bucks to return and then, of course the rub is, would I get another new unit with the exact same issue? At that point I'd have to stop the insanity but I'm out the postage and added stress of monitoring a return along with the possibility of a mailing issue, theft, damage, etc.
Should I live with this and just deal with it, enjoy the great sound and accept it or take the risk as stated above of an attempt at an exchange?
Thanks for any advice!