pablohoney
Head-Fier
Same here. The phone and E8 are connected but the B&O app doesn't seem to acknowledge this and says "We cannot reach your product".
A phone reset from time to time helps, but it is very annoying.. hope B&O will fix this.
This is what their support told me to do and it worked:
Hi, often this type of issue is the result of your iOS device's settings getting confused between the Bluetooth signal and the BLE signal for the app. In most cases this happens after an iOS update or other settings changes.
To resolve this please complete the following:
- Delete any previous pairings on your phone in the Bluetooth settings
- Turn your phone off
- Reset your E8 2.0 by tapping and holding both ear buds until the light on the right ear bud flashes red (buds must be less than 20cm apart)
- Turn your phone back on
- Do not open the B&O app yet
- Open the Bluetooth settings on your phone
- Tap and hold both ear buds again this time only until the light flashes blue indicating it is in pairing mode
- Select your E8 2.0 on the screen of your phone to connect
After you are connected in this manner you can open the app and connect again. Your E8 2.0 should automatically connect the next time you use it. Should the issue ever reoccur because of an update or other events, these steps should take care of it.
If you need more help, please do let me know.