Double Helix Cables Thread
Apr 20, 2015 at 5:47 PM Post #737 of 2,056
  I would call him, but I don't know his phone number. It isn't listed anywhere on his retail website or FB page. I've already used his contact page and FB message. No response on either channel. I did mention on this thread back in Feb that I was still waiting on it. Maybe I offended him or something? I'd appreciate any help. At this point I just want my money back so I can use it towards something else. 
 
Btw, Peter, if you see this, it's order: #1804 - Nov 15, 2014. 

I was about to order today for IEM & Interconnect cable but that alone is enough to deter me from ordering.... Thank you for your feedback.
 
Apr 20, 2015 at 7:10 PM Post #738 of 2,056
 
I would call him, but I don't know his phone number. It isn't listed anywhere on his retail website or FB page. I've already used his contact page and FB message. No response on either channel. I did mention on this thread back in Feb that I was still waiting on it. Maybe I offended him or something? I'd appreciate any help. At this point I just want my money back so I can use it towards something else. 

Btw, Peter, if you see this, it's order: #1804 - Nov 15, 2014. 

I was about to order today for IEM & Interconnect cable but that alone is enough to deter me from ordering.... Thank you for your feedback.

I'm not sure what's going on here, there is always more to a story, but let me relay my experience, and I'm nothing special. Placed an order on jan 20 for an iem cable. My photos and details are previous. I originally ordered a. Shrink wrapped y split. I emailed the next day to change to a capsid y split, contact by return email 2 hours later, sure won't be a problem. I replied email on March 21 to find out how I was on the cue. 4 hours later a reply should be going out in a week or so. I was notified on April 4 product ready to ship. Once it was out the door got it in 4 days.
The products are very good, the delivery time is worth it.
 
Apr 20, 2015 at 8:22 PM Post #739 of 2,056
  I was about to order today for IEM & Interconnect cable but that alone is enough to deter me from ordering.... Thank you for your feedback.

 
 
I'm not sure what's going on here, there is always more to a story, but let me relay my experience, and I'm nothing special. Placed an order on jan 20 for an iem cable. My photos and details are previous. I originally ordered a. Shrink wrapped y split. I emailed the next day to change to a capsid y split, contact by return email 2 hours later, sure won't be a problem. I replied email on March 21 to find out how I was on the cue. 4 hours later a reply should be going out in a week or so. I was notified on April 4 product ready to ship. Once it was out the door got it in 4 days.
The products are very good, the delivery time is worth it.

 
So, I finally received the cable last night. It's an immaculate cable to be sure, but I'm still not really happy about how the overall transaction worked out. 
 
Once I publicly stated that I wanted my money back, I received a shipping confirmation email from DHC almost immediately. Instead of addressing my direct request for a refund, he just pushed the order though. He did apologized for the delay, but still, I don't like when people do that.
 
Anyways, I not here to poop on this thread. That was never my goal. DHC does make a fine cable if you're willing to wait (in my case 5+ months). So take my experience for what you will. I'm sure it was just a freak event vs a normal thing. 
 
Apr 20, 2015 at 8:27 PM Post #740 of 2,056
Good that it's sorted.
 
Apr 21, 2015 at 6:23 PM Post #742 of 2,056
Good that it's sorted.

I wouldn't say it's sorted....there's no explication on why it was delayed that long nor he got a satisfying answer.  only a result of getting cables (finally)

Have you changed monikers? I'm confused I thought it was rschoi75 that had the issue.
 
Apr 22, 2015 at 10:39 AM Post #743 of 2,056
I just received my cable too.  My order was placed in Dec 2014 and I just got it on Monday April 20.  Anyway, here is my experience for my order, I placed the order for a Symbiote Fusion V2 OCC IEM cable, an interconnect, and an adapter around Christmas time last year. However, a week or 2 later (forgot about the timing) I decided to change the IEM cable to the pure sliver OCC and email Peter, but after a few tried no response.  Finally, I got through to him in a week or so and a dozen email later, he told me to paypal him the different, I told him that I've email him a dozen of times without any response and he said he didn't get any email from me. He apologized, and gave me a discount for the upgrade.  I've checked my order status in March to see how far I'm in the queue and I've got a response back in an hour or so.  And this week, I've got my cable.  I know he just moved into the new place in the new year, maybe his internet/email/whatever is a bit glitchy around that period.
 
Apr 22, 2015 at 10:50 AM Post #744 of 2,056
I just received my cable too.  My order was placed in Dec 2014 and I just got it on Monday April 20.  Anyway, here is my experience for my order, I placed the order for a Symbiote Fusion V2 OCC IEM cable, an interconnect, and an adapter around Christmas time last year. However, a week or 2 later (forgot about the timing) I decided to change the IEM cable to the pure sliver OCC and email Peter, but after a few tried no response.  Finally, I got through to him in a week or so and a dozen email later, he told me to paypal him the different, I told him that I've email him a dozen of times without any response and he said he didn't get any email from me. He apologized, and gave me a discount for the upgrade.  I've checked my order status in March to see how far I'm in the queue and I've got a response back in an hour or so.  And this week, I've got my cable.  I know he just moved into the new place in the new year, maybe his internet/email/whatever is a bit glitchy around that period.

Yes maybe as I found fairly prompt replies in and after his move. What braid did you get and how do you like it. I opted for not pure silver as I like me some copper.
 
Apr 22, 2015 at 10:57 AM Post #745 of 2,056
Yes maybe as I found fairly prompt replies in and after his move. What braid did you get and how do you like it. I opted for not pure silver as I like me some copper.


I just got the 4 rounded for my 846...I think silver is a good go for the 846 as copper is a bit too warm for them (I think).  Everything is more prominent and energetic after using the cable, sound stage is deeper for sure but not wilder.  Just my 2 cents.
 
Apr 23, 2015 at 4:57 AM Post #748 of 2,056

Drgajet, shoot me an email; maybe something got misplaced, I'll make it up to ya.  Much as we were pretty popular in the past, DHC just keeps getting bigger...just have to keep pushing to try & catch up.  It's not easy when I can only trust this work to myself, with some braiding help from my wife.  
 
Apr 23, 2015 at 6:36 AM Post #749 of 2,056
 
Drgajet, shoot me an email; maybe something got misplaced, I'll make it up to ya.  Much as we were pretty popular in the past, DHC just keeps getting bigger...just have to keep pushing to try & catch up.  It's not easy when I can only trust this work to myself, with some braiding help from my wife.  

 
Famous last words.
 
Only the very best to you, Peter.
 

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