dynamic headphones
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@Leto Dal i think you should send them back and get a new pair from somewhere else.
The issue is I already filled out the warranty card (at first I thought there is only one card) and now expecting this to be a problem with them accepting the return. So it will be a while till I get my hands on a new pair I am afraid. Basically wondering if those messurements are still good for a matched pair.@Leto Dal i think you should send them back and get a new pair from somewhere else.
if we look on the envy thread we can see that the post @Exekuhtor made showing his tubes, i would say they're not closely matched in comparison. will it make a difference? not sure, but personally i would not accept that. anyone paying that much for tubes deserves better.The issue is I already filled out the warranty card (at first I thought there is only one card) and now expecting this to be a problems with them accepting the return. So it will be a while till I get my hands on a new pair I am afraid. Basically wondering if those messurements are still good for a matched pair.
While it might be ugly if they make this a problem I'm quite sure every judge would be on your side.The issue is I already filled out the warranty card (at first I thought there is only one card) and now expecting this to be a problem with them accepting the return. So it will be a while till I get my hands on a new pair I am afraid. Basically wondering if those messurements are still good for a matched pair.
Yeah if WE denies the warranty or cant confirm the pair is well matched, I am certainly sending them back, will wait till monday and see what WE say, the been very helpful so far.While it might be ugly if they make this a problem I'm quite sure every judge would be on your side.
There is no reason to assume that you need 2 warranty cards for a pair, and you only heard about it from the manufacturer when trying to apply for extended warranty.
How would you have known that BTB sent you an incomplete shipment otherwise.
If WE denys warranty I'd 100% go through the hassle and send them back. 1700€ is no pocket change
Just to clarify, WE always has a warranty card for each tube no matter if it's a matched pair or quad. You have to send in a card for each tube.While it might be ugly if they make this a problem I'm quite sure every judge would be on your side.
There is no reason to assume that you need 2 warranty cards for a pair, and you only heard about it from the manufacturer when trying to apply for extended warranty.
How would you have known that BTB sent you an incomplete shipment otherwise.
If WE denys warranty I'd 100% go through the hassle and send them back. 1700€ is no pocket change
Thanks for sharing this. I now know but I still don't think that this is something one would expect unfamiliar people to know about.Just to clarify, WE always has a warranty card for each tube no matter if it's a matched pair or quad. You have to send in a card for each tube.
I have been through the warranty process recently with a noisy tube from my matched pair, and they only replaced the noisy tube and matched it up to the one I still had.
As long as you buy from an authorized dealer and BTB is a authorized dealer - its fine to order in EU, everything is still covered by WE warranty.Thanks for sharing this. I now know but I still don't think that this is something one would expect unfamiliar people to know about.
I also know now to rather Import from WE directly than to buy from BTB. The warranty is a big deal in the Total package here.
Just wanted to share my experience with KR here...somewhat related to your situation. I bought a brand new pair of KR 300B in 2020 from an authorized distributor in Hong Kong. My mistake was I didnt really think much when I received them as the manufactured date is 2016. Apparently, the distributor had them in their inventory for about 4 years before they sold them to me. Nevertheless, I contacted Eunice Kron and sent both warranty cards to her. At this point, she didnt commented anything but just advised me to send in the warranty cards.Yeah if WE denies the warranty or cant confirm the pair is well matched, I am certainly sending them back, will wait till monday and see what WE say, the been very helpful so far.
As for BTB avoid them by all costs, borderline scammy behaviour with very ugly communication. As for the judge - well my wife is a lawyer if sh iat really hits the fan, we are likely to win and cause significant discomfort in the process, but I really want to avoid dealing with them any further, all I want is peace of mind with the warranty and some fun with the tubes.
Since damn, the WE do sound good.
Go get em!Not keeping them.
Western Electric confirmed that the second tube is pre-owned so it can’t receive any warranty. The matching is bellow average according to WE.
BTB Elektronik basically sold me a used tube as new, which explains the missing warranty card. In addition to that they sold the set as factory matched, which is factually wrong according to the manufacturer.
I guess it qualifies as a scam.
Actually it seems to be the only German dealer that offers them@Leto Dal - You made the right call. There has to be other shops in Germany that can get you these, no?
You will have peace of mind once you get a true matched pair.
Just curious, did you even receive the wooden box that comes with a matched pair?
From the WE website, authorized dealer:Actually it seems to be the only German dealer that offers them
If someone finds another, please let me know