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- Mar 5, 2012
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I could be having the same issue with my November 2013 WA7.
For approximately the past year, once every few weeks or perhaps less (I don't use it often) the WA7 would disappear from my devices list. When this happens I would have to unplug and replug the USB cable until it shows up again and it takes 10-30 attempts.
I always thought it was an issue with my PC but now I'm having the same problem with the new PC I just built. Doesn't seem to be OS related either as the old one had Windows 7 and this one's Windows 10.
I have tried:
- Replacing the USB cable.
- Trying different USB ports.
- Reinstalling the latest driver (CM6631A_WIN10-1.01). The driver won't install until I get the WA7 to show up in devices by unplugging and replugging the USB.
Would love some assistance with this as gets very frustrating plugging the cable in and out until it randomly starts working again.
sounds like a software issue. Disconnect WA7 and all other USB devices, reboot the PC and reconnect once it's booted up. If you have audio programs or plug-in running, they may be taking priority (most non-native apps do this). The proper way to troubleshoot is to isolate the WA7 from everything else. We recommend a dedicated PC or Mac for music playback for best results.