12ax7 at 100% transport volume is fairly loud at like 7 o'clock on my aeolus. Do you have other tubes to test? I am wonder if you tubes are failing? Are your cables all the way in?
I do, have a matched pair of NOS EL84s, a NOS rectifier and a whole load of NOS 12-series and related. However, I haven't even gotten close to breaking-in the Pendant yet and was hoping to run the stock tubes for a while first before rolling in.
The interesting thing is...other than me having to crank up the volume pot, no perceivable issues. No channel imbalance, very low noise floor, no funky sounds; just a great, powerful tube amp sound. With interconnect defects (I checked and made sure mine were plugged in tight), I'd expect some sort of imbalance or funk, but none of that.
Does your input/preamp tube emit a strong glow like the output tubes do? My 12ax7 barely glows and doesn't get very hot.