Silent One
What silence said... then nothing.
- Joined
- Aug 9, 2010
- Posts
- 22,343
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- 665
I'm still trying to land a job so I can buy my first pair!
That's why this board is so screwed up. Audeze is notoriously slow and lethargic with customer service. Ignore the haters, bro.
Hello Head-fi Community,
While there is no excuse for our service in this case we would like to apologize. We are a growing company experiencing bumps on the learning curve as we increase our product line. As such, we have hired a new customer service representative and are addressing the apparent issues.
We would like to open ourselves up to any concerns anyone would like to communicate. Please email us at info@audeze.com or support@audeze.com and we will do what it takes to make you satisfied.
As for the few of you who still have outstanding RMA's please expect a status update within 24.
We understand your frustration and are making every effort to mitigate the situation.
-Audeze
So, net net net -- despite the OP getting bashed -- this thread ultimately had a positive effect. Kudos for speaking up.
I really don't think he should have been bashed for genuinely wondering where his expensive "investment" was/is - I would be annoyed too.
He was bashed for the inflammatory original thread title.
I would like to verify that i have been contacted via phone and email by Alex from Audeze as of 3pm HST. I was informed that there was some confusion on my RMA. He apologized, and was very genuine about it. Alex explained that the reason for the delay was due to a combination of the shipper and new customer support being at err. Alex informed me that the box will be sent out tomorrow, and i will get a call verifying the shipment as well as a tracking number.
Thank you for your attention and concern to the matter. I whole heartedly understand that the company was catapulted and growing pains are inevitable. I admire that you are trying to rectify any loose ends that were left unattended.
And thank you for contacting me and updating me on the status and situation.