Greetings Head Fi community
I want to apologize with the community if the following message is not related to the sound quality of a Trinity Audio product, I know that’s the main purpose of this thread, but we must consider that a product cannot be evaluated solely by the main function it was designed, instead all factors affecting the experience that a product brings to the end user must be taken into account.
Today is Wednesday, December 14th, I bought my PM4 on October 30th, and to this day, my PM4 hasn´t been delivered. There are some Head Fi members that bought their PM4 on Black Friday (November 26th) and right now they are enjoying their PM4. Today there are over 45 days waiting a parcel I don´t know when it was shipped, I don´t know in which part of the world is, and I don´t know how many more days I will have to wait until it arrives.
This is not the first time I buy an audio product outside my country (Colombia), and the longest delivery lasted exactly 15 days to arrive from Singapore, and yes it also was Standard Shipping.
So Trinity Audio, how many more weeks will I have to wait for my parcel to arrive? How many more mails will I have to send to Jake@trinityaudioengineering.com in order to find a solution? (Have sent 2 mails so far, one last week and the other 2 weeks ago)
Trinity Audio must be CLEAR with its customers regarding sensitive details as accurate shipping estimates, because in the same way a poorly estimated shipping can delay the entire production of a flaghship IEM for several weeks, a poorly estimated shipping can adversely affect the end user experience making the user to wait a lot more for a product than it should. Both scenarios are part of the same product lifecycle, and MUST have the same relevance for Trinity Audio.