None of our servers have been hacked. There was an issue with the date on all AK players where it would not display years past 2023. We've updated 27 players in the month of February and haven't had a chance to update the website with all the firmware versions for those 27 devices.
The update released OTA was legitimate and fixes the date/time issue, among other bug fixes. The website should be updated soon.
We have never released firmware for download and manual install for any player that has wifi. Wifi enabled players only update OTA from our servers.
We had two reported issues with the latest firmware update and both in UK coincidently. One person's player started working normally after a factory reset and the other was sent in for service. Most of the time when similar issues happen, it is because the update got corrupt on download or install. It very rarely happens, but does happen.
Thank you for your comment. It was very strange to read the first post from a new user advising of an update and then several posts that had had very serious problems with that update (One of the UK users with that problem wrote that he had three unrecoverable ACRO CA1000s after update and sent a photo of his collection).