I trust this message finds you all well. Please find below some crucial updates regarding the RAVEN: RAVEN Launch Edition – Mirror Gold: I've been steadfastly present at the CNC, polishing, and coating facilities, personally overseeing the final touches to ensure our mirror gold faceplates...

With respect to the bass revisions, the changes are nuanced, originating from the structural enhancements we've incorporated. There are no electronic alterations internally—nothing that would show up in specifications or graphs. However, during our critical listening tests, we've experienced a...

As I sit down to write this update, I am reminded of the trust and patience you've all shown us during this journey with the RAVEN. It's a journey that has tested our resolve and pushed our capabilities, and your unwavering support has been the cornerstone of our progress. I assure you, every...

Dropping in to let you all know that a substantial update regarding the RAVEN—including further enhancements and updated ETAs—will be posted within the next 24-48 hours. We're nearing the finish line, and I'm hyped to share the positive developments with you all soon!

Thank you for your kind words and understanding. The anticipation and excitement from our global community is something I deeply cherish, and it's this very passion that compels me to scrutinize any product that doesn't meet our standards. With almost a decade in this industry, our guiding...

I am fully cognizant of the outstanding pre-orders. While we're eager to speed things up, our dedication to delivering higher quality requires us to adopt a measured, staggered release approach. This strategy is about ensuring consistency. Once we've solidified this process, we'll accelerate our...

I've been a bit off the grid—apologies for that. Following my previous exchange, and the deep introspection that ensued, I wanted to personally reach out to provide a thorough update on RAVEN. 1. The Assembly Challenge: Observation: The heart of our concern lies in units breaking during cable...

I got you. We are extending the warranty for all launch edition RAVENs from one year to two years.

I've reached out to you directly to arrange a replacement via PM

Good evening from Atlanta! I see the posts and I understand the concerns. I just want to quickly point out a few things: 1. Cable Rolling Technique - Prior to my recent update, we had not provided specific guidance on cable rolling with our products. We recognize this oversight. Rest assured...

I'm deeply aware of the current concerns surrounding the RAVEN's integrity, and I'm stepping in to directly address and remedy this situation. If you're experiencing any issues, it's paramount that you contact your dealer, ensuring that both myself (Jack@EmpireEars.com) and Leasah from customer...

The excitement around the Raven launch has been overwhelming in the best way possible. It's truly a testament to our incredible community. As we gear up for this next step, I want to apologize for the delay. Raven shipments will now kick off early next week, with all launch editions expected to...

12 Driver Quadbrid Dual W9+ (with some minor internal tweaks) Five Balanced Armatures Four Electrostatics W10 Bone Conductor Price: Slightly above Odin ETA: Late May/June

The visual design of Raven is still a work in progress.

ODIN has spoken, and the Ravens have been summoned See you all in a few hours at CanJam Singapore :)

See y'all there!

PM replied! Apologies for the delayed response. Odysseys are shipped directly to AK from our Norcross, GA lab but distribution is at their sole discretion and I have no idea how their logistics work. We just shipped out the final batch today so the remainder of pre-orders should be fulfilled...

Crawling out of Odyssey production to chime in real quick :relieved: Tuning is the same New Limited "Pulsar" Faceplate A4 UPOCC Copper Cable as opposed to the Genesis cable (lower MSRP iirc) Hope this helps and apologies for the late reply!

This was our biggest hurdle with the Odyssey. We could not, for the life of us, get the W10 to communicate with the electrostats but we eventually had a breakthrough. This was a necessary step for the future of Empire Ears. There's only 1 production run and there's been no discussion of an...

I'm ecstatic to announce that our most exclusive and ambitious IEM yet will be unveiled soon. SoCal CanJam attendees will have the chance to audition them prior to their official release later this Fall. Hope to see several of you in SoCal next weekend! Cheers :beerchug:

Please PM me the dealer and customer info and i'll have it addressed ASAP

Hey there. I was made aware of the situation the day of your email and advised Nathan to provide a return shipping label so that we can address the situation ASAP. If you haven't received this PM me and i'll get you squared away. If you or anyone else feels that our CS team is not responsive to...

Replied to your PM :)

Dropping in real quick. All owed Genesis cables have been fulfilled as of last month so if you still haven't received yours then please let me know your name and the dealer that you purchased it from. Also be sure to stop and say hey at CanJam NYC this weekend if you're attending! :gs1000smile:

No need to apologize my friend. This subject is getting long in the tooth so I have to address it once in awhile. I know that you're a supporter of EE and I can't thank you enough for that. I'll send you a PM in regards to your RMA. I recently congratulated a fellow US manufacturer on their...